Supporting Our Customers
At Harwoods Group, we believe every customer deserves a seamless and supportive experience. We recognise that personal circumstances, health conditions, or financial pressures can sometimes make the process of buying or maintaining a vehicle feel overwhelming. We are dedicated to ensuring our services are accessible, transparent, and tailored to meet your individual needs.
Requesting Additional Support
If there are specific adjustments we can make to assist you—whether you require more time to consider your options, information provided in an alternative format, or a more flexible approach to your visit—please let us know.
You can share your requirements with us in complete confidence by:
Selecting the support option on any of our online enquiry forms.
Emailing our dedicated team directly at customercare@harwoods.co.uk
A member of the Harwoods team will contact you to discuss how we can best adapt our services to suit you. Your privacy and dignity are our priority, and all disclosures will be handled with the utmost sensitivity.
Independent Guidance & Resources
If you are navigating personal or financial challenges, several independent organizations provide free, confidential, and impartial advice:
MoneyHelper (www.moneyhelper.org.uk): Specialist guidance on budgeting, borrowing, and managing financial difficulties.
AdviceUK (www.adviceuk.org.uk): A national network of independent agencies offering specialist support.
Citizens Advice (www.citizensadvice.org.uk): Comprehensive support regarding legal, financial, and consumer rights.
NHS 111 (111.nhs.uk): For health-related concerns that may impact your well-being or decision-making.
The Samaritans (www.samaritans.org| 116 123): Round-the-clock emotional support for those in distress or needing someone to talk to.
These resources are available to everyone and can offer valuable assistance during times of stress or uncertainty.