If you acquired your vehicle through a motor finance agreement facilitated by Harwoods Group Ltd, it's possible that your agreement included a discretionary commission arrangement (DCA). The Financial Conduct Authority (FCA) is currently undertaking a review regarding the utilisation of DCAs. More information on this review can be accessed here: Car finance complaints | FCA.
To address any concerns or register a complaint about your finance agreement and DCA, please reach out to the responsible lender directly. You can find the contact details of your lender on your finance agreement.
Please find below the relevant contact details provided by the lenders we work with:
Audi Financial Services: | Email: commissionclaims@vwfs.co.uk Website: https://customer.vwfs.co.uk/discretionary-commission.html |
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Bentley Financial Services: | Email: commissionclaims@vwfs.co.uk Website: https://customer.vwfs.co.uk/discretionary-commission.html |
Aston Martin: | Email: commissiondisclosureenquiries@bmwfin.com Website: https://www.bmw.co.uk/en/topics/discover/forms/fs_cs_regulations.html |
Jaguar and Land Rover Financial Services: | Email: mse.motorcommission@blackhorse.co.uk Website: https://www.blackhorse.co.uk/help/complaints/motor-commission-complaints.html |
McLaren Financial Services: | Email: customerrelations@santanderconsumer.co.uk |
Alphera Financial Services: | Email: commissiondisclosureenquiries@bmwfin.com Website: https://www.bmw.co.uk/en/topics/discover/forms/fs_cs_regulations.html |